FAQ

  • How far in advance can I book my stay?
    Approximately 3 months in advance, depending on availability.
  • Can you store my luggage prior to my check-in and after I check-out?
    We certainly can. However, we are unable to store any hazardous goods and ask you to take all valuable items with you after the departure.
  • Can you store packages sent to the hotel until my check-in date?
    Yes, we can. Kindly inform us the name of the booking and the arrival date in advance to ensure we have them prepared for you upon your arrival.
  • Would there be an additional charge for small children when staying?
    There will be no additional charge for guests aged 0-5 for the room rate. For children aged 6-12, we ask for an additional 70% of the rate of an adult, per child. If children wish to have breakfast, tickets are available at the reception.
  • Do you offer breakfast to visitors?
    We welcome both guests staying at the hotel and visiting the hotel. You can purchase breakfast tickets from the reception for \2,600 (excluding tax) per person.
  • Do you have a parking space? If so, how much do you charge?
    We have 8 parking spaces, and the charge is \3,000 per vehicle per night. (from 14:00 until noon the following day) If you wish to extend parking time or to use the facility as a visitor, the charge is \500 per half an hour.
    Our parking space per vehicle is limited to Depth 5.3m x Width 1.9m x Height 1.55m (approx. D 17.3ft x W 6.2ft x H 5ft), and the maximum weight is 2,300kg.
    Please also note that the space is available on a first-come-first-served basis and cannot be reserved. If fully occupied, we will assist you to find parking spaces nearby. The parking space is complimentary up to 2 hours for visitors using the restaurant facility. To extend, there will be a charge of \500 per half an hour.
  • When is housekeeping service available until?
    Cleaning is available until 15:00. After 15:00, we will be more than happy to change towels and collect trash upon request.
  • What time would I need to check-in by?
    Although our reception is open 24 hours, we ask all guests to kindly inform us if arriving after midnight, as we may cancel your booking.
  • What is your cancellation policy?
    20% of your room rate will be charged if cancelled 3 to 7 days prior to your arrival date.
    80% if cancelled 1 to 2 days prior to your arrival date, and 100% for on the day cancellation. Please note that cancellation policy may differ when booking through a travel agency. Please contact your agency to modify or cancel your booking.