PRIVACY POLICY

Ⅰ Personal information protection policy

Nomura Real Estate Hotels Co., Ltd. (below, the Company) declares that it shall comply with laws related to protection of personal information and other codes and establish, implement, and maintain voluntary operations and rules in order to ensure appropriate handling of personal information used by the Company in running its business.

  1. The Company, in carrying out this declaration, shall formulate internal rules related to protection of personal information, implement them by making the Company's employees (including directors, employees with an employment relationship, dispatched employees, and others) and other related parties aware of the rules, and improving and maintaining the rules.
  2. The Company shall formulate internal rules on information system security management and implement appropriate information security measures, such as illicit access countermeasures and computer virus countermeasures, in order to prevent elimination, damage, revision, and leaks of personal information.
  3. The following points are fundamental rules on protection of personal information by the Company.
    1. Prohibition of illicit collection

      Collection of personal information shall take place through legal and fair methods and shall not be allowed using wrongful methods.

    2. Prohibition of use other than the main purpose

      Usage of personal information shall be restricted to the scope of the usage purpose and shall not be allowed for utilization beyond the purpose scope.

    3. Ensured safeness

      Handling of personal information shall be conducted safely and input/output, storage, transport, transmission, and disposal in a state that lacks security shall not be allowed.

    4. Prohibition of provision to a third party

      Personal information shall not be transferred to a third party beyond the scope of legal usage without a person's consent. In cases of consigning personal information to a third party as part of consigning business tasks or joint usage of personal information with a third party, a required contract shall be concluded with the subject third party and other legally necessary measures shall be taken.

    5. Respect for the person's rights

      The Company is aware of the rights of the person primarily covered by the personal information to request a halt to disclosure, revision, or use of the person's personal information and shall respond in accordance with procedures defined by laws in dealing with such requests from the person.

Ⅱ Items related to acquisition

The Company shall acquire personal information in the following manner when it conducts transactions related to its facilities and products (such as provision or sale of accommodations, banquet halls, food and drinks, products, and other related products), transactions with allied businesses (below, Alliance Partners), and other transactions (below, Transactions, etc.).

  1. Direct acquisition from the person

    Phone, document (including electromagnetic records), business card, orally, Internet, etc.

  2. Acquisition from a party with legitimate authority from the person

    Usage applicant, introducing party, travel agent, business partner, and package products and other reception businesses.

  3. Acquisition from disclosed information

    Newspapers, Internet, phone book, published materials, and other books.

Ⅲ Items related to the usage purpose

The Company shall use acquired personal information for the following purposes.

  1. Notifications, confirmations, and other contacts related to the transactions, etc., product delivery, fee payment and settlement, and other related items.
  2. Notifications and delivery by phone, facsimile, postal service, home delivery service, e-mail, or other means for the purpose of notification, advertisement, promotion, or questionnaire related to the Company's management and operations or an Alliance Partner's operations.
  3. Statistical compilation and analysts using a computer or other device for the purpose of understanding usage conditions, improvement, and development of facilities, products, and services of the Company and Alliance Partners.
  4. Usage by the Company for management of member information related to various member organizations and services for members.

Ⅳ Items related to consignments and joint usage

The Company shall implement measures to ensure safe management of personal information in consignments of all or a portion of business tasks through conclusion of a contract that includes an obligation to protect and supervise the confidentiality of personal information. There are also cases of joint usage of all or a portion of personal information within the usage purpose scope with related companies and other business operators.
When personal information is provided to consignment partners, the Company's group local entities, or other business operators in other countries, measures shall be taken to manage safety at the same level as Japan based on laws and other provisions. Scope of parties allowed in joint usage and usage purpose (the following contact point (V) shall reply to detailed inquiries)

  1. Accommodations, restaurants, and other package plans

    Use with business operators providing products and services within the hotel.

  2. Membership organization operations, etc.

    Use with business operators providing membership entry related procedures, data registration and management, point services, and other comprehensive services.

  3. Others

    Use with business operations or Alliance Partners that provide comprehensive services, such as business operators serving as agents in sending direct mail or other materials conducted periodically or irregularly.

Ⅴ Items related to disclosure, etc.

The Company shall manage personal information of the person in the most accurate and up-to-date state as possible. It shall disclose registered information if requested by the person. It shall also confirm the content and add to, change, revise, or halt use of registered information if requested because the content is inaccurate or some other reason.

*Please inquire to the various contact points for details on procedures related to requesting disclosure (necessary documents, reception method, person's identity confirmation method, fees, and others).
*Please refer to the section "handling of personal information on the hotel webpage" regarding personal information acquired by the webpage.

Ⅵ Changes in handling content

Content in this notification may change without advance notice due to legal revisions or eliminations, changes in societal norms, or other reasons.


Handling of Personal Information on the NOHGA HOTELS Webpage

Nomura Real Estate Hotels Co., Ltd. (NOHGA HOTELS; below, the Company) recognizes the importance of and shall carefully handle information that can identify the customer (below, personal information) using the webpage that the Company operates.
The Company's webpage may request entry and transmission of the customer's personal information in provision of services. Information received through the Company's webpage shall be rigorously managed in accordance with the "notification on handling of personal information by Nomura Real Estate Hotels Co., Ltd. (NOHGA HOTELS)."
Content presented on the subject page constitutes the fundamental policy of handling personal information on the Company's webpage. Additional points on handling of personal information by individual provided services may be given. In such case, these points shall be separately displayed in the usage rules of individual service notifications and should also be reviewed.

Ⅰ Requests for provision of personal information

The Company shall request input and transmission of customer personal information in the following cases on the webpage.

  1. Lodging reservations
  2. Restaurant usage requests
  3. Requests of various materials
  4. Replies to questionnaires
  5. Others (the Company shall give clear notification of the purpose, content, and handling of personal information if it receives a customer's personal information in a case other than above-mentioned services)

Ⅱ Usage purpose for personal information

Personal information received from the customer shall only be used in the following cases on the Company's webpage. It is not used in ways other than the purpose for which personal information is provided by the customer.

  1. Need for the Company to contact the customer for some reason
  2. Analysis aimed at improvement of the Company's webpage or the Company's services and products (even if this is done, the analysis only conducts statistical processing and there is no use to identify individual customers)
  3. Request for consent or disclosure from the customer

Ⅲ Scope of collecting personal information

Personal information received by the Company from customers shall only be the minimum information needed in service provision and provision of other information is not a requirement for service provision. (Items covered by minimum required information from customers shall be clearly indicated, such as with a mark.)

Ⅳ Preservation of personal information

Personal information received from customers shall only be preserved as a record of the provision of requested service and shall be deleted after passage of a certain period.

Ⅴ Provision and disclosure of personal information

Personal information received from customers shall be handled carefully and not disclosed to third parties other than in the following cases.

  1. 「Ⅰ.」Business consignment partner with a confidentiality obligation related to I. or system maintenance and management
  2. Case of consent from the customer
  3. Case of a request based on laws

Ⅵ Safety measures

  1. To ensure the safety of personal information, the Company shall implement rational safety measures from the standpoint of management and operation and systems to prevent illicit access and loss, destruction, revisions, and leaks.
  2. Information collection on the webpage
    Information collection on the webpage shall not be used for any purposes besides statistical processing to enhance service quality and surveys to discover the source of illicit access or other problems.

Ⅶ Personal information for link destinations

The Company's webpage offers links to the websites of other companies and organizations for the purpose of provision of useful information and services to customers. The Company does not bear any responsibility for personal information collection and handling by the websites of link destinations. Customers should make their own judgments in use of these websites.

Ⅷ Changes in the content of the "handling of personal information by Nomura Real Estate Hotels Co., Ltd.'s (NOHGA HOTELS) website"

Notification shall be given on the Company's website in the case of changes in content on the subject page.

Ⅷ Inquiries

Inquiries on the handling of personal information on the NOHGA HOTELS website

NOHGA HOTEL UENO
2-21-103 Higashiueno, Taito-ku, Tokyo
#110-0015


Handling of Personal Information on the NOHGA HOTELS News@mail

While handling of customer personal information from the Company's webpage adheres to the policies presented in "handling of personal information from the NOHGA HOTELS website," use of the NOHGA HOTEL NEWS LETTER requires registration of customer information, including personal information. As additional items in handling personal information, the Company therefore has defined the NOHGA HOTEL NEWS LETTER usage rules and defined the following handling policy. Please read the policy and give your consent.

Ⅰ Registration of customer information

Use of the NOHGA HOTEL NEWS LETTER requires registration of customer information, including personal information. Information received from the registration (below, registered information) shall be carefully managed in accordance with the policy defined for "handling of personal information from the NOHGA HOTELS website" and the following policy (additional items).

Ⅱ Purpose of registering information

Information received by the registration shall be utilized in accordance with "handling of personal information from the website" and only for provision of the NOHGA HOTEL NEWS LETTER service.
However, there might be case of use in selection of provided product information that is useful to the customer based on the registered customer information and webpage usage.

Ⅲ Deletion of registered information by Nomura Real Estate Hotels Co., Ltd. (NOHGA HOTELS)

Registered information may be deleted in a case when e-mail cannot be sent because of a change in information from what was registered by the customer or registration mistakes.
Please provide an update using the above-mentioned method as quickly as possible when the registered information changes.


NOHGA HOTELS Social Media Policy

Nomura Real Estate Hotels Co., Ltd. (NOHGA HOTELS; below the Company) has defined the following rules for permanent or temporary establishment and use of the Company's official account (below, official account) on social media (media created for the purpose of users transmitting information on the Internet, including Facebook, Twitter, and YouTube). Items defined in these rules shall apply to the Company's official account and users of related services (below, users).

Ⅰ Operating policy

  1. The Company understands that information transmitted over social media is disclosed to an undefined large number of people and that information cannot be completely deleted since it has been sent. It hence shall transmit information in a cautionary manner.
  2. The Company shall listen to comments from users and strive to act responsibly.
  3. Besides various laws and this policy, the Company's employees (including directors, employees with an employment relationship, dispatched employees, and others) shall comply with privacy policies and internal rules on social media usage defined separately by the Company.
  4. The Company does not reply to content sent by users as a general rule. Depending on the content, however, it may reply through the official account or direct reply to the user if deemed necessary by the Company.

Ⅱ Usage purpose

The purpose shall be sharing information with customers and invigorating business activities through transmission of the Company's sales promotion information and information on various episodes.

Ⅲ Content of transmissions from the Company

Content transmitted by the Company through the official account shall be restricted to sales promotion information on the Company's related products, services, events, and other promotions, historical episodes, and general items related to sales promotions (such as local traditions and events). Company information, financial information, and other official announcements shall be transmitted on the "company information page" of the Company's website and through news releases.

Ⅳ Transmission prohibited items for the Company and users

The Company prohibits transmission of the following transmission prohibited items on the official account and shall delete the transmitted content at the Company's discretion in cases of transmissions by users that represent transmission prohibited items.

  1. Content that infringes upon the human rights or privacy of users or the Company's employees
  2. Content that infringes upon the rights or property of the Company, users, or third parties or is slanderous
  3. Other content that the Company deems to be inappropriate for posting

Ⅴ Exemption items

  1. The Company may interrupt or suspend operation of the official account or change information without prior notice.
  2. The Company does not bear any responsibility, regardless of the reason, for damages caused by use of or inability to use the official account or any damages caused by interruption or suspension of operations or changes in information.

Ⅵ Agreed jurisdiction

The Tokyo District Court shall be the exclusive court of jurisdiction for the first hearing related to any conflicts arising from social media usage.

Ⅶ Company's official social media accounts

Facebook page
Instagram
Twitter
Vimeo

Ⅷ Inquiries

Inquiries on the handling of personal information on the NOHGA HOTELS website

NOHGA HOTEL UENO
2-21-103 Higashiueno, Taito-ku, Tokyo
#110-0015


Request to Customers Regarding Use of the Company's Official Social Media

Transmission and submission content

  1. Information transmissions on the Company's official social media accounts do not guarantee that it is an official announcement or opinion. Please refer to the Company's webpage or NOHGA HOTEL NEWS LETTER.
  2. The Company shall delete transmission content at its own discretion in cases of transmissions that come under the following transmission prohibited items.
    1. Content that infringes upon the human rights or privacy of users or the Company's employees
    2. Content that infringes upon the rights or property of the Company, users, or third parties or is slanderous
    3. Other content that the Company deems to be inappropriate for posting

Response to replies and inquiries

As a general rule, the Company does not respond to inquiries and replies over social media.