How far in advance can I book my stay?
You can make a reservation 12 months in advance by internet or telephone.
How many days in advance do you charge for cancellations?
20% of your room rate will be charged if cancelled 4 to 7 days prior to your arrival date.
50% if cancelled 2 to 3 days prior to your arrival date, 80% if cancelled 1 day prior to your arrival date, and 100% for on the day cancellation.
Please note that cancellation policy may differ when booking through a travel agency. Please contact your agency to modify or cancel your booking.
Can you store my luggage prior to my check-in and after I check-out?
We certainly can. However, we are unable to store any hazardous goods and ask you to take all valuable items with you after the departure.
Can you store packages sent to the hotel until my check-in date?
Yes, we can. If you send us your suitcase or luggage before check-in, we will give it to you at check-in. Please provide us with the name of the person who made the reservation and the date of check-in.
Do you have a child fee?
We do not. Any guests aged 7 and above will be considered an adult.
Would there be an additional charge for small children when staying?
Children up to the age of 6 can sleep with you if they do not require a bed.
Is it possible to stay in a hotel overnight without a parent, while being under-age 18?
Please download and fill out the consent form. And submit the form to the front desk on the day of check-in.
*Please fill out one form for each minor staying
Do you offer breakfast to visitors?
Yes, we do. The price is 2,200JPY per person (tax included). Please inform a team member at the restaurant to join for breakfast.
Do you have a parking lot?
Our hotel does not have a parking lot.
When is housekeeping service available until?
Cleaning is available until 2PM. After 2PM, we will be more than happy to change towels and collect trash upon request.
What time would I need to check-in by?
Although our reception is open 24 hours, we ask all guests to kindly inform us if arriving after midnight, as we may cancel your booking.
Is there any shuttle service from an airport or a station?
Our hotel does not offer shuttle services.